Client Engagement Lead

1 week ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
About the Role

We are seeking a highly skilled and experienced Strategic Business Development Manager to join our team at Royal Bank of Canada. As a key member of our organization, you will be responsible for providing strategic oversight for client engagement activities, focusing on upgrades and other strategic initiatives.

Key Responsibilities
  • Partner with product teams to execute client engagement strategies, including upgrades, generic switch, and other initiatives.
  • Identify areas for business growth and develop strategies to accelerate share of wallet, engage clients, and drive balance growth.
  • Develop and implement business cases to enhance campaign and offer execution, focusing on response rates, spend/balance growth, profitability, and investment optimization.
  • Monitor and report on strategy effectiveness, preparing executive-level presentations and providing insights to stakeholders.
  • Develop and maintain expertise in client engagement and serve as the day-to-day business lead, partnering with diverse stakeholders.
Requirements
  • Strategic mindset with ability to think critically and synthesize complex issues.
  • Experience in analytics and developing data-driven strategies.
  • Strong ability to achieve results in complex, ambiguous, and changing environments.
  • Highly organized with ability to multitask and shift priorities.
  • Excellent critical thinking skills with ability to resolve issues through innovative solutions.
  • Well-developed interpersonal and influencing skills to build and maintain effective working relationships.
  • Excellent communication skills (listening, understanding, and responding).
  • Proficient in MS Excel, MS Word, and PowerPoint.
Preferred Qualifications
  • Cards knowledge with understanding of key credit card business drivers and operations.
  • Experience in a marketing-related environment.
  • Proficient in SQL.
About Us

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.

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