Application Support Specialist

3 days ago

Old Toronto, Ontario, Canada Sun Life Financial Full time
{"h2": "Application Support Specialist Job Description"}

Sun Life Financial is seeking a highly skilled Application Support Specialist to join our dynamic team. As a key member of our team, you will have the opportunity to make a meaningful impact on the lives of individuals, families, and communities around the world.

Key Responsibilities:
  • Provide ongoing support of Pega applications, including responding to production and non-production incidents, completing service requests, and providing problem analysis and resolution.
  • Assess application performance and provide recommendations on configuration and design changes to achieve positive results.
  • Apply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment.
  • Provide development and infrastructure estimates at various levels of a project to match architectural solution.
  • Certification and/or working experience with Pega Platform version 8 and higher.
  • 5+ years of demonstrated application and production support experience.
  • Ability to work independently as well as being a strong team player with the ability to work effectively in a multi-site environment.
  • Experience with relational databases (SQL Server, Oracle) or similar database technologies.
  • Experience with technologies such as Red Hat Enterprise Linux 7, Java, Kubernetes, and OpenShift.
  • Experience with System Development Life Cycle and Agile Methodologies.
  • Candidates should have a degree in Computer Science, related technology degree/diploma, or equivalent experience.
Additional Assets:
  • Background with ITIL Change Management and Release Management process.
What We Offer:
  • A hybrid work environment that allows you to choose where you work, at home or in the office.
  • A company recognized as a 2023 Most Trusted Executive team by Great Place to Work Canada.
  • Pension, stock, and savings programs to help build and enhance your future financial security.
  • The opportunity to move along a variety of career paths with amazing networking potential.
About Sun Life:

Sun Life is a company that values diversity and inclusion, and we strive to create a flexible work environment where our employees are empowered to do their best work.

Salary Range:

$82,000 - $135,000

Job Category:

IT - Application Development

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