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Vice President of Claims Operations
3 months ago
Company: Co-operators
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language Requirements: Proficiency in English is essential; French is considered an asset.
Overview:
At Co-operators, we are dedicated to fostering a sustainable and resilient society through our financial services. Our workforce is pivotal in achieving this vision, and we emphasize a strong culture that promotes development and well-being. Our Claims team is committed to providing peace of mind to our clients and communities, characterized by compassion and integrity.
The Vice President of Claims Operations is a transformative leader who leverages innovation and analytical skills to enhance our national claims quality management and operational control initiatives. This role involves collaboration with various stakeholders to ensure that quality management programs boost efficiency and elevate the client experience. The Vice President navigates complexities to minimize risks and enhance productivity while offering insights on trends that facilitate informed decision-making. This position also oversees the National Claims Centre of Operations, which encompasses workforce management, recruitment, escalation management, facilities planning, and administrative support.
Key Responsibilities:
- Drive the development of strategic plans and objectives for national claims operations, ensuring that quality management and operational controls align with organizational goals.
- Provide high-level tactical guidance for the National Risk Control Strategy, focusing on mitigating operational, financial, and regulatory risks.
- Identify opportunities for shared services within National Claims operations and develop a cohesive strategy in partnership with claims leaders.
- Oversee the establishment and monitoring of consolidated operational programs, prioritizing efficiency improvements.
- Cultivate strong relationships with claims leaders, vendors, and other stakeholders to support business objectives and compliance monitoring.
- Manage human resources functions for direct reports, including recruitment, training, and performance management.
- Inspire and engage teams to achieve strategic objectives through effective coaching, talent development, and fostering a collaborative culture.
Qualifications for Success:
- A minimum of 7 years of progressive experience in related fields, with significant involvement in strategic initiative development and execution.
- A post-secondary degree in Finance, Business, Risk Management, Legal, Insurance, or a related discipline.
- Completion or pursuit of a CIP designation or related management studies is advantageous.
- Proven experience in developing quality management and operational control programs.
- Strong financial and analytical skills to interpret forecasts and audit reports.
- Familiarity with the P&C claims landscape and regulatory environment is beneficial.
- Exceptional stakeholder management skills, with a track record of leading cross-functional initiatives.
- Demonstrated leadership capabilities in fostering an innovative and engaged team environment.
Additional Information:
- Occasional travel may be required.
- Confidentiality is paramount in handling sensitive information.
- A background check will be conducted for the successful candidate.
- Proficiency in English is critical for communication and documentation tasks.
Benefits:
- Opportunities for professional development within one of Canada's top employers.
- Flexible work arrangements and paid time off to support personal and family needs.
- Comprehensive wellness programs that prioritize physical and mental health.
- Paid volunteer days to engage with the community.
- A competitive salary and total rewards package, including retirement savings plans and health benefits.
