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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at Intellgen Solutions Inc.
Job SummaryThe Technical Support Specialist will be responsible for providing technical assistance and support to our clients and internal teams. This includes troubleshooting and resolving technical issues, providing training and guidance, and maintaining a problems and solutions log.
Key Responsibilities- Provide technical support and assistance to clients and internal teams via phone, email, and in-person
- Troubleshoot and resolve technical issues with computer systems, networks, and software
- Provide training and guidance to clients and internal teams on the use of computer systems and software
- Maintain a problems and solutions log to track and resolve technical issues
- Collaborate with internal teams to resolve technical issues and improve system performance
- 1-2 years of experience in a technical support role
- Strong knowledge of computer systems, networks, and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
The Technical Support Specialist will work in a hybrid environment, with a mix of in-office and remote work. The ideal candidate will be able to work independently and as part of a team, and will have excellent communication and problem-solving skills.
What We Offer- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].