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Hotel Front Desk Associate

2 months ago

Edmonton, Alberta, Canada RKS Hotels Group Ltd Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Associate to join our team at RKS Hotels Group Ltd. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a smooth and efficient front desk operation.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information about hotel amenities and services.
  • Room Reservations: Take, cancel, and change room reservations, and maintain an inventory of vacancies and room assignments.
  • Clerical Duties: Perform various clerical tasks, such as faxing, filing, and photocopying.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs.
  • Housekeeping: Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for our guests.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Language: English.
  • Availability: Willing to work a variety of shifts, including evenings and weekends.
Working Conditions

This is a fast-paced environment that requires attention to detail and excellent communication skills. You will be standing for extended periods and working in a team environment.

What We Offer
  • Health Benefits: Comprehensive health care plan.
  • Free Parking: Free parking available for employees.
  • Support for Diversity and Inclusion: We offer mentorship, coaching, and networking opportunities for employees from diverse backgrounds.