Technical Support Specialist

1 week ago

Coquitlam, British Columbia, Canada TRAPPED Full time
Job Description

At TRAPPED, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Key Responsibilities
  • Respond to client inquiries and resolve technical issues in a timely and professional manner.
  • Provide technical guidance and support to clients via phone, email, or in-person.
  • Collaborate with internal teams to resolve complex technical issues and improve overall client experience.
  • Develop and maintain knowledge of our products and services to provide accurate and effective support.
  • Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices.
Requirements
  • 1-2 years of experience in a technical support role.
  • Strong technical skills and knowledge of computer systems and software.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Fluency in English.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading company in the industry.

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