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Customer Relations Specialist
3 months ago
As a Customer Relations Specialist, you will provide tailored payment solutions to clients, contributing positively to their financial wellbeing. Your role will be pivotal in enhancing clients' lives through your empathetic approach and active listening skills.
Compensation Overview
The starting salary is $23.50/hour, with two anticipated salary increases within the first year. We also offer a tuition reimbursement program.
Key Responsibilities
- Engage with clients to build trust-based relationships
- Evaluate and interpret extensive information to accurately assess clients' financial circumstances
- Address clients' needs and resolve their concerns
- Implement solutions tailored to clients' financial situations
- Educate clients about their financial options and emphasize the advantages
Work Schedule
Our Client Contact Centre operates Monday to Friday from 8:00 a.m. to 8:00 p.m. The full-time schedule will be Monday to Friday from 11:30 a.m. to 8:00 p.m., with initial training conducted during daytime hours.
Team Dynamics
We value passionate individuals and innovative ideas. Our collaborative environment encourages knowledge sharing and mutual support among colleagues.
Learning and Development Opportunities
Your journey will begin with a comprehensive training program lasting 3 to 4 months at the office. On-the-job training will focus on assisting clients over the phone, with guidance from a dedicated trainer-coach.
We are committed to employee growth, offering numerous career advancement opportunities, including personalized career development plans, ongoing coaching, and the possibility of funded external training.
Qualifications
- High school diploma
- Experience in customer service and advisory roles
- Ability to cultivate strong relationships and proactively connect with clients
- Bilingual proficiency (English/French) to serve a diverse clientele
Skills Required
- Active listening
- Client-focused approach
- Effective communication
- Debt collection expertise
- Emotional intelligence
- Empathy
- Negotiation skills
- Compliance with standards
- Team collaboration
Employee Benefits
In addition to competitive pay, you will have access to a wide range of flexible benefits designed to support your wellbeing and that of your family:
- Health and wellness programs with various options
- Flexible group insurance plans
- Generous pension contributions
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities for community involvement
- Telemedicine services
- Virtual sleep clinic
These benefits reflect our commitment to meeting the evolving needs of our employees and their families. Our dynamic work environment and advanced collaboration tools foster a positive employee experience, encouraging regular feedback and open communication.
Our Commitment to People:
We are a bank that prioritizes human connections, distinguished by our courage, entrepreneurial spirit, and dedication to our people. Our mission is to create a positive impact in the lives of individuals. Our core values of partnership, agility, and empowerment guide us, with inclusivity at the heart of our commitments. We strive to maintain a barrier-free workplace accessible to all employees.
We aim for our recruitment process to be fully inclusive. If you require accommodations, please inform us during your initial conversations. We welcome all candidates to explore what they can contribute to our team.
