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Customer Service Operations Supervisor
3 months ago
As a Customer Service Operations Supervisor, you will play a pivotal role in overseeing the daily functions of our service department, ensuring excellence in client interactions and operational efficiency.
Qualifications- Education: Bachelor's degree
- Experience: 2 to 3 years in a supervisory role
- Assess and resolve administrative challenges to support team members effectively.
- Oversee the operational activities of the service department.
- Evaluate and enhance the performance of service-oriented establishments.
- Strategically plan and organize service operations to meet business needs.
- Provide expert guidance tailored to client requirements.
- Review and analyze ongoing projects and programs.
- Address technical issues to assist employees following established protocols.
- Manage and monitor budgets and financial expenditures.
- Guide and mentor staff in developing and implementing quality assessment strategies.
- Administer budgets for client-related projects, contracts, and resources.
- Formulate and organize policies and procedures for service establishments.
- Act as a representative of the organization in various economic and social forums.
- Work Term: Permanent
- Work Language: English
- Hours: 42.5 hours per week