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Bilingual Customer Service Representative

2 months ago

Winnipeg, Manitoba, Canada Loblaw Companies Limited Full time

Job Title: Bilingual Customer Service Representative

Job Summary:

We are seeking a highly motivated and bilingual (English/French) Customer Service Representative to provide outstanding customer service, handle incoming phone calls, dispatch vendors, and manage invoice review and approval processes.

Key Responsibilities:

  • Respond to customer inquiries promptly and professionally, scheduling service appointments and dispatching technicians/vendors as needed.
  • Coordinate with technicians/vendors to ensure timely arrival and completion of service calls.
  • Communicate effectively with customers to provide updates on service status and resolve any issues or concerns.
  • Review and approve invoices for accuracy and completeness before processing for payment, maintaining accurate records of customer interactions, service requests, and invoicing activities.
  • Collaborate with other departments, such as billing and accounting, to address customer billing inquiries and resolve discrepancies.
  • Assist in maintaining customer satisfaction by consistently meeting or exceeding service expectations.
  • Act as a liaison between customers and service technicians/vendors to facilitate effective communication and problem resolution.
  • Continuously seek opportunities to improve processes and enhance the overall customer experience.

Qualifications:

  • Fluency in both English and French (written and verbal) is required.
  • Previous experience in customer service or a related field is preferred.
  • Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
  • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Proficiency in using computer software and systems, including Microsoft Office Suite and CRM software.
  • Demonstrated problem-solving abilities and a customer-focused mindset.
  • Ability to work independently as well as part of a team.
  • Knowledge of HVAC, refrigeration, or maintenance services is a plus but not required.
  • Flexibility to work evenings, nights, or weekends as needed.

About Loblaw Companies Limited:

Loblaw Companies Limited is a Canadian retail company that operates a chain of supermarkets, pharmacies, and other retail stores.