Bilingual Customer Service Representative

3 weeks ago


Winnipeg, Manitoba, Canada Drake International Full time
Customer Service Representative - French & English

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat.

Key Responsibilities:
  • Provide professional and timely responses to customer inquiries
  • Book pick-up calls using the automated dispatch system
  • Provide rates for both quoted and tariff customers
  • Provide service standards using system and a manual guide
  • Provide information on proof of delivery requests and shipment status inquiries
  • Gather the appropriate information required for the customer service team to ensure the timely completion of traces for each tracing inquiry
  • Ensure all messages are handled in a timely and efficient manner between call takers and dispatching
  • Manage all customer complaint calls professionally and effectively to increase customer satisfaction
  • Check for messages in system and follow up with proper action
  • Process credit card payments through Chase system
  • Update all required logs daily to track and trend data
Requirements:
  • Bilingual French and English
  • Experience in Call Centre Customer Service
  • Strong multi-tasker and team player with high energy level
  • Ability to effectively handle difficult customers
  • Proven customer service and interpersonal skills
  • Proven decision making/problem solving skills
  • Excellent telephone mannerisms
  • Working knowledge of Canadian geography
  • Proven ability to work under pressure
What We Offer:
  • Comprehensive benefits package
  • Employee Discounts and Perks
  • Paid Vacation

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please apply today.



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