Bilingual Customer Service Representative
3 weeks ago
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat.
Key Responsibilities:- Provide professional and timely responses to customer inquiries
- Book pick-up calls using the automated dispatch system
- Provide rates for both quoted and tariff customers
- Provide service standards using system and a manual guide
- Provide information on proof of delivery requests and shipment status inquiries
- Gather the appropriate information required for the customer service team to ensure the timely completion of traces for each tracing inquiry
- Ensure all messages are handled in a timely and efficient manner between call takers and dispatching
- Manage all customer complaint calls professionally and effectively to increase customer satisfaction
- Check for messages in system and follow up with proper action
- Process credit card payments through Chase system
- Update all required logs daily to track and trend data
- Bilingual French and English
- Experience in Call Centre Customer Service
- Strong multi-tasker and team player with high energy level
- Ability to effectively handle difficult customers
- Proven customer service and interpersonal skills
- Proven decision making/problem solving skills
- Excellent telephone mannerisms
- Working knowledge of Canadian geography
- Proven ability to work under pressure
- Comprehensive benefits package
- Employee Discounts and Perks
- Paid Vacation
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please apply today.
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