Mental Health Support Specialist

2 months ago

Blackfalds, Canada EHN Canada Full time
About EHN Canada

EHN Canada is a leading provider of mental health, trauma, and addiction treatment services. Our team is dedicated to delivering high-quality care to Canadians in need.

Job Summary

We are seeking a Support Staff member to join our team. The successful candidate will provide support to patients and clinical staff, ensuring a smooth and efficient operation of our treatment programs.

Key Responsibilities
  • Assist patients with daily living activities, such as making beds and cleaning.
  • Prepare discharge summaries and facilitate newcomers' groups.
  • Participate in therapeutic and community meetings, addressing any issues or concerns.
  • Monitor patient attendance and provide support when needed.
  • Drive patients as required and provide emotional support during challenging times.
  • Monitor patients' computer and phone use, as directed by clinical staff.
  • Conduct regular rounds of the facility, checking on patients and reporting any unusual incidents.
  • Support patients and clinical staff with signing out and recording personal effects.
  • Assist the admissions department as needed.
  • Wash patient clothing and ensure that washing and drying instructions are followed.
  • Support clinical staff with patient discharges and keep up-to-date progress notes.
  • Manage the white book effectively and ensure it is up-to-date.
  • Monitor patient activities when counselling staff are not present and ensure they follow facility procedures.
  • Ensure the facility and patients are secure after evening activities.
  • Lock offices and group rooms after regular business hours.
  • Notify on-call management staff or the Medical Director in case of an emergency or unusual circumstance.
  • Document significant occurrences and a general impression of activities during the shift.
  • Participate in case consultation and treatment coordination with the multi-disciplinary team.
  • Administer first aid if trained, waiting for medical staff or emergency professionals to arrive.
  • Perform housekeeping and clerical tasks as listed on the duty roster.
  • Answer the telephone and handle calls as instructed.
  • Participate in in-service workshops as assigned.
  • Perform other related duties as requested by the Support Staff Supervisor and/or Management.
Work Schedule

Support staff hours consist of up to 8 hour shifts, to a maximum of 40 hours per week. Hours of work are required 24 hours, 7 days a week, including days, evenings, nights, weekends, and holidays. Support staff receives a 1⁄2 hour paid break during a shift of 5 hours or more.

Requirements
  • Certificate from a recognized Health Care Worker educational program, such as the Community Health Worker Program, or experience in a related field.
  • Trauma-informed training or experience is an asset.
  • Completion of Grade 12 or equivalent diploma.
  • Ability to read, write, and communicate verbally and in writing.
  • Ability to understand and follow directions.
  • Good hearing and eyesight.
  • Valid First Aid/CPR Level C.
  • Clear Criminal record check through the Ministry of Justice.
  • Valid Class 5 Drivers License in good standing.
Employee Benefits and Perks

We offer a comprehensive benefits package, including a yearly allowance for mental health and addiction services, as well as paramedical services. We also provide a 24/7 Employee Assistance Program, competitive paid time off policies, access to in-house fitness facilities, and more.

EHN Canada is an employment equity employer. If you require accommodation during the interview process, please contact Human Resources.

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