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Bilingual Content Claims Specialist
2 months ago
Job Summary
Crawford & Company is seeking a highly skilled Bilingual Content Claims Specialist to join our team in Montreal, Quebec, Canada. As a Content Claims Specialist, you will play a critical role in handling content claims, providing exceptional customer service, and ensuring timely and accurate processing of claims.
Key Responsibilities
- Conduct onsite visits to meet with adjusters, policyholders, and other industry vendors to conduct inventory of total loss contents.
- Ensure consistent and quality turnaround of all claims in accordance with company productivity and performance standards.
- Work with other teams to organize and direct resources required for completing inventory and LKQ valuation of total loss contents.
- Adhere to company commitment to timely and informative updates on content claims process to adjusters and policyholders.
- Complete and submit detailed work/time logs daily for all claim tasks completed.
- Maintain claim-related notes in the company's platform, exclaim, related to various tasks involved in handling the claim.
- Ensure timely and accurate completion/pricing of all outstanding items, adhering to Like, Kind and Quality (LKQ) standards.
- Consistently promote company brand, image, and reputation in a professional and positive manner.
Requirements
- A Secondary School diploma.
- Ability to work independently with minimal supervision.
- Some prior background/experience in the Property claims industry would be considered an asset.
- Ability to provide an adequate workspace, free of noise.
- Employee must provide their own high-speed internet service.
- Company equipment, including laptop, will be provided.
- Own vehicle and valid driver's license.
- Occasional overnight travel may be required, with business-related expenses covered by the company.
- Strong computer skills (MS Office/Outlook, etc.).
- Strong communication skills.
- Demonstrated ability to adapt to change and new technology.
- Willingness to learn and continuously improve.
Additional Information
Crawford & Company is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas.
Crawford & Company is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and company policies.
