Bilingual Customer Support Specialist

4 weeks ago

Timmins, Ontario, Canada Questrade Financial Group Full time

About Questrade Financial Group (QFG)

Questrade Financial Group is dedicated to empowering our clients towards greater financial success and security. We stand apart from traditional financial institutions by fostering an innovative environment where the future of fintech is actively shaped.

As part of our collaborative team, you will be supported in overcoming challenges and encouraged to explore your potential. We value continuous growth and provide a diverse and inclusive workplace with flexible arrangements that allow you to unleash your creativity and curiosity.

What We Offer

As an employee of QFG, you will benefit from:

  • Comprehensive health and wellness resources
  • Paid time off for vacation, personal, and sick days
  • Competitive salary and benefits packages
  • Flexible and hybrid work options
  • Opportunities for career advancement and professional development
  • Engagement in community initiatives
  • A diverse and inclusive team environment

Position Overview: Bilingual Client Services Specialist (French/English)

The Bilingual Client Services Specialist plays a crucial role in enhancing the client experience by promptly and professionally addressing inquiries.

Key Responsibilities:

In this role, you will:

  • Manage client interactions efficiently from initial contact to resolution.
  • Handle various support channels, including phone, email, and live chat.
  • Become a subject matter expert on Questrade’s offerings.
  • Provide technical assistance on our trading platforms.
  • Identify and present additional solutions tailored to client needs.
  • Resolve client issues professionally, escalating when necessary.
  • Stay informed about Questrade’s products, services, and policies.
  • Participate in team meetings and training sessions.

Candidate Profile:

You are an ideal candidate if you possess:

  • A post-secondary degree or diploma in a relevant field.
  • Flexibility to work rotating shifts, including evenings and weekends.
  • Exceptional written and verbal communication skills in both English and French.

Preferred Qualifications:

Additional qualifications that would be advantageous include:

  • Completion of the Canadian Securities Course (CSC).

Work Schedule:

The work schedule will consist of 5 days per week, not exceeding 40 hours. Shifts will vary, including evenings and weekends, with specific hours outlined for each day.

Commitment to Diversity:

At Questrade Financial Group, we are committed to fostering a diverse and inclusive workplace where every individual is respected and valued. We welcome candidates from all backgrounds and are dedicated to supporting your success.

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