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Customer Service and Billing Representative

2 months ago

Mississauga, Ontario, Canada CIE_106 Unica Insurance Inc. Full time

About the Role:

The Customer Service and Billing Agent is a key member of our team at CIE_106 Unica Insurance Inc., responsible for providing exceptional customer service and ensuring the timely and accurate handling of various accounting transactions and processes.

Key Responsibilities:

  • Process full, postdated, and reinstatement payments received via cash, cheques, internet banking, and credit card to client accounts using Guidewire system.
  • Amend banking information, withdrawal date, number of payments, and print payment schedules on PAC policies.
  • Email monthly commission statements to brokers.
  • Validate uncashed premium and claims cheques via online banking site and process stop payment.
  • Accumulate all direct, agency, and miscellaneous payments, reconcile to relevant reports, and put together for digital bank deposit.
  • Reconcile daily premiums and claims by number of cheques printed to reports.
  • Process transfer of premium credit from one policy to another upon request.
  • Respond to all inquiries in a timely manner.
  • Issue refund cheques upon broker/Insured request.
  • Sort, track, and distribute incoming daily mail.
  • Prepare and forward client and interested party returned notices to brokers for follow-up.

Requirements:

  • Strong verbal and written communication skills.
  • Proven track record of providing a superior level of customer service.
  • Intermediate skill level with Microsoft Office.
  • Ability to work well under pressure with minimum supervision.
  • Ability to handle a large volume of transactions.
  • Ability to multi-task and work to deadlines.
  • Strong interpersonal skills and a team player.
  • Accuracy and strong attention to detail is required.

Education and Experience:

  • University degree or College diploma in accounting.
  • CIP designation preferred; minimum GIE certificate mandatory (or willing to enroll and complete within 12 months).
  • Minimum two years of experience in an accounting role.
  • Minimum two years in a customer service role, preferably in the P&C insurance industry.