Bilingual Crisis Counsellor Leadership Position

3 weeks ago

Ottawa, Ontario, Canada Donna Cona Full time

Job Summary:

Donna Cona is seeking a dedicated and compassionate Bilingual Crisis Counsellor Manager to lead a team of crisis counsellors. As a Bilingual Crisis Line Manager, you will be responsible for overseeing and guiding a team of crisis counsellors who provide 24/7 crisis intervention and support services.

Key Responsibilities:

  • Supervise and lead a team of crisis counsellors, providing strong leadership and supervision, including conducting regular individual and group supervision sessions, setting performance expectations, and fostering a positive and supportive work environment.
  • Participate in crisis counselling duties as needed, especially during peak periods or emergencies, to ensure the provision of timely and effective crisis intervention services.
  • Monitor the quality of crisis counselling services provided by the team, conducting reviews, providing feedback, and implementing strategies for continuous improvement.
  • Develop and implement training programs to enhance the crisis intervention skills and knowledge of crisis counsellors.
  • Ensure that all crisis counselling practices and procedures align with ethical guidelines, legal requirements, and organizational policies.

Requirements:

  • A Master's degree in Social Work, Psychology, or a related discipline.
  • Registration in a Professional Organization as a Social Worker, Counselor, Therapist, etc.
  • A minimum of three (3) years' experience working in a Crisis Line environment.
  • A minimum of three (3) years' experience working with Indigenous Issues.
  • A minimum of three (3) years' experience managing employees.
  • Excellent customer service skills and sensitivity to handle stressful calls.
  • Exceptional interpersonal, communication, and conflict resolution skills.
  • The ability to communicate and write in English and French (Bilingual).
  • The ability to communicate in Cree, Inuktitut, Ojibway or any other indigenous language (asset).

About Donna Cona:

Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer and are committed to maintaining a barrier-free recruitment process.

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