Administrative Operations Coordinator

4 weeks ago

Grimsby, Ontario, Canada CB Canada Full time
Position Title: Operations Admin I

Job Overview

The Operations Admin I plays a crucial role in managing clerical and administrative tasks across various operational sectors, including linehaul, records management, quality assurance, and customer service. This position is essential in addressing damaged and misdirected packages promptly to enhance delivery efficiency. The Operations Admin I acts as the primary point of contact for customers regarding a range of inquiries.

Key Responsibilities


• Provide administrative support to management and operational teams, which includes tasks such as photocopying, filing, faxing, emailing, and answering phone calls.
• Review, research, and input data into various systems to assist the respective functional area.
• Compile data and generate regular and ad-hoc reports for management's review and decision-making.
• Serve as the first line of customer service to address, resolve, or escalate customer inquiries and issues.
• Assist management with Business Control Self Assessment (BCSA) audit activities by gathering necessary data and files for examination.
• Manage records-related tasks, including maintenance, destruction, and inventory management.

In addition to the above responsibilities, the following functional area assignments have specific additional duties:

Quality Assurance/Loss Prevention Responsibilities:

• Support timely delivery and reduce loss and damage by conducting address searches and corrections through various resources, ensuring packages are in optimal condition for customers.
• Prioritize workflow to maximize the number of packages resolved and dispatched for delivery within the same day.
• Ensure all packages receive appropriate scan statuses and handle hazardous material damages in accordance with policy.
• Investigate missing packages to identify the root cause of scanning failures and compile information on disputed deliveries for management review.
• Analyze and track loss and damage claims to identify improperly charged claims and report findings to management.

Linehaul Responsibilities:

• Review and input all Independent Contractor (IC) settlement information into the appropriate system to ensure accurate payments, including adjustments as directed by management.
• Compile necessary documentation to establish and maintain Department of Transportation (DOT)-required files, ensuring timely log entries.
• Enter individual vehicle mileage records into the system and collaborate with ICs and Linehaul staff to resolve any discrepancies.
• Monitor various metrics, including the IC chargeback program, complaints, and maintenance compliance, and prepare weekly reports for management review.
• Act as the initial contact for IC inquiries or issues related to settlements, uniforms, decals, etc., routing them to management for resolution.

Minimum Education Requirements

• High School Diploma or GED is required.

Minimum Experience Requirements

• Previous experience in clerical or customer service roles is preferred.

Required Skills and Abilities

• Proficient in general business skills such as typing, data entry, and use of office equipment (phone, copier, fax).
• Familiarity with software applications, including Microsoft Office and web-based tools.
• Strong customer service skills to effectively and professionally address requests.
• Excellent time management, organizational, and multitasking abilities to thrive in a fast-paced environment while maintaining high attention to detail and accuracy.

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