Lead Coordinator

4 days ago

Ottawa, Ontario, Canada University of Ottawa Full time
Job Title:

Lead Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Lead Coordinator to join our team at the University of Ottawa. The successful candidate will be responsible for coordinating front-line service processes and exam operational processes for the Office of Studies (undergraduate sector), directly supervising students/work-study and acting as the main point of contact for these students.

Key Responsibilities:
  • Coordinate the evaluation of courses for equivalencies and ensure follow-up for student files and updating of the equivalency bank in uCampus.
  • Design and implement new processes, procedures, and work methods, or change those currently in place, in partnership with the supervisor, academic services and ensure that the team follows the new measures to continuously improve activities in order to maximize productivity and effectiveness.
  • Supervise the work done by the student(s) in the Work-Study Program by setting priorities, developing individual and group training plans, motivating them, and providing them with feedback and guidance.
  • Anticipate, analyze, and interpret student requirements and determine the policies and processes to be implemented.
  • Diagnose and formulate recommendations to solve student problems and ensure that these recommendations are implemented.
Requirements:
  • Knowledge of administration usually acquired through postsecondary studies and several years of experience in a similar role.
  • Advanced knowledge of academic programs at the high school, college, undergraduate and graduate levels.
  • Three years' experience in an academic setting.
  • Experience in interpreting, communicating and applying policies and procedures.
  • Team management experience in a constantly changing environment.
  • Experience using computer systems such as word processing software, databases, spreadsheets, email, the Internet and student information systems.
  • Ability to manage multiple files and pay attention to detail.
  • Knowledge of university administrative structures and procedures (an asset).
  • Experience researching and analyzing data as well as creating administrative and statistical reports.
  • Bilingualism – French and English (spoken and written).
Working Conditions:

The University of Ottawa is an equal opportunity employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.

The successful candidate will be required to work in a fast-paced environment and must be able to adapt to changing priorities and deadlines.

The University of Ottawa is a bilingual institution and the successful candidate must be fluent in both English and French.

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