Optical Professional-London, ON

3 weeks ago

London, Ontario, Canada EssilorLuxottica Full time

Requisition ID: 854125

Store #: 000965 LensCrafters

Position: Full-Time

Total Rewards:

At EssilorLuxottica, we're dedicated to delivering exceptional vision care. As a Licensed Optician, you'll play a vital role in helping us achieve this goal.

As a member of our team, you'll have the opportunity to develop your skills and knowledge in the optical industry, while providing legendary customer service and crafting high-quality eyewear that exceeds our customers' expectations.

The Licensed Optician is responsible for delivering the brand value proposition and establishing LensCrafters as the premier destination for all vision needs within the community.

Key Responsibilities:

  • Welcome all customers and set expectations with customers
  • Custom fit glasses and precisely place prescription in lenses
  • Act as a leader in optical acumen
  • Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
  • Assist team with complex product needs and prescriptions
  • Accurately and thoroughly use technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools
  • Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution driven
  • Ability to multi-task, prioritize, and manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs and competencies
  • Take pride in store appearance, help to keep store clean, attractive, and organized
  • Inform management of safety opportunities; demonstrates safe work practices
  • Resourceful, self-motivated with a desire for continual learning, improvement, and results
  • Adhere to company policies and procedure, including discounts, promotions, and inventory management

Requirements:

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener, and team builder
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills – ability to use and carry an iPAD/tablet
  • Familiarity with POS, computers, and calculators
  • Embrace new technology and change

Preferred Qualifications:

  • Previous customer service and retail experience

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