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E-commerce Advisor

1 month ago

Boucherville, Quebec, Canada Rona Inc. Full time
About the Role

We are seeking an exceptional individual to join our team as an Advisor, E-commerce. As a key member of our online business team, you will be responsible for driving the long-term revenue and profit growth of RONA's online businesses.

Key Responsibilities
  • Own and champion your assigned business area to improve customer satisfaction, site conversions, and engagement metrics by improving online shopping experience
  • Translate strategy and insights into tactical applications
  • Oversee and plan key projects, coordinate with stakeholders, and report on project's success post-launch
  • Coach and mentor eCommerce specialists in charge of strategy execution
  • Analyze website behaviour, customer feedback, competitive benchmarks, use A/B testing, session recording, user testing, and other means to provide insights and recommendations to optimize the online customer journey for and across categories
  • Provide insights and recommendations to build and influence the online category experience improvement roadmap and help in the definition of short-term department strategies
  • Own and improve taxonomy, purchase path (search and navigation), category content pages, and Search Engine Optimization (SEO) results for your business area
  • Work closely with cross-functional teams (item content, marketing, online merch) and act as the expert on online category experience best practices, while providing guidance and optimizing the online experience
  • Stay abreast of changes on the site and in the industry to proactively assess the impact of changes to the customer and to team's processes
Requirements
  • Bachelor's degree in Business, Marketing, Finance, or a related field
  • At least 5 years of experience in digital/eCommerce (experience in retail considered an asset)
  • At least 3 years of experience working with web analytics tools (Adobe Analytics considered an asset)
  • Excellent analytical skills and proven capability to generate actionable insights with a data-driven mindset
  • Strong knowledge of UX and eCommerce best practices and insights
  • Strong interpersonal, motivational, and communicational skills (speaking, writing, presenting)
  • Flexibility, autonomy, and ability to perform in an ambiguous, fast-paced, changing environment
  • Detail-oriented; ability to manage multiple requests and to follow up with others to make sure things get done
What We Offer
  • A fitness centre, sports activities, and showers
  • A childcare centre that can accommodate up to 78 children
  • A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
  • Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
  • Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
  • Electric car charging stations
  • Career growth opportunities within the company
  • An inclusive and safe working environment
  • Promotion of work-life balance
  • An employer that's involved in the community
About RONA

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.