Senior Software Engineer Python/JS F/H

2 months ago

Canada Aitopics Full time $129,264 - $171,478
Transform Customer Service with AI

At Ada, we're revolutionizing customer service with our AI-powered automation platform. As a Senior Software Engineer on our team, you'll play a crucial role in executing our roadmap and delivering a messaging platform that drives more volume to our AI-driven CX platform.

We're looking for a skilled engineer with expertise in backend technologies, including Python and JavaScript. Experience with databases like MongoDB, PostgreSQL, and ElasticSearch, as well as in-memory stores like Redis, is a must. Additionally, you should have a good understanding of CCaaS, SIP, WebRTC, IVR, and Telephony ecosystems, including VoIP protocols and contact center technologies.

Your Key Responsibilities:
  • Work with internal and external stakeholders, product managers, and designers to execute Ada's roadmap
  • Develop and maintain the messaging platform that drives more volume to our AI-driven CX platform
  • Collaborate with the team to optimize our communication, collaboration, and work ethic for the digital world
  • Provide insightful feedback and foster a collaborative community
What We Offer:
  • A dynamic and inclusive work environment
  • Flexible working hours and a schedule that fits your style
  • Opportunities for growth and professional development
  • A chance to work on a cutting-edge AI-powered customer service automation platform

We believe in creating a workplace that's inclusive and equitable for everyone. We strongly encourage applications from people with diverse backgrounds and identities, and we're committed to making our platform accessible to all customers.

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