Operations Control Specialist

4 weeks ago

Moncton, New Brunswick, Canada CareerBeacon Full time

About Us

At Medavie Blue Cross, we stand out as a national health solutions partner dedicated to enhancing the wellbeing of Canadians. Our digital-first approach places technology at the forefront of our mission, enabling us to deliver products, services, and solutions that enhance access to care and improve health outcomes.

Position Overview

The Production Control Analyst will be an integral member of our professional team, reporting directly to the Team Leader. This role is essential for ensuring the seamless operation of our automated systems, which manage the daily workload of our business processes. The successful candidate will oversee batch load management, monitor system health, and respond to incidents as they arise. Additionally, the role involves maintaining and executing batch environments while exploring automation enhancements and leveraging emerging technologies to optimize system operations.

Key Responsibilities

  • Oversee and adjust the live environment to execute batch requests and modify the batch setup as necessary.
  • Maintain security protocols, requiring a minimum of five years residency in Canada, with a current status as a Permanent Resident or Canadian Citizen.
  • Assist with application upgrades and updates in the live environment, as well as support development environments.
  • Monitor the overall health of the live environment to proactively address issues before they impact service.
  • Support the incident management process by monitoring systems outside of regular service desk hours.
  • Execute batch processing using our scheduling tool.
  • Participate in on-call duties, including weekend and shift rotations.
  • Manage production print operations in a secure environment.
  • Demonstrate the ability to work independently with minimal supervision.

Qualifications
  • Education: Post-secondary diploma or degree focused on computer technology or related fields.
  • Experience: A minimum of three years in a live enterprise environment providing business services.
  • Skills: Strong analytical abilities and proficiency in UNIX or LINUX and Windows operating systems, with a keen interest in learning new technologies and software.
  • Language: Bilingualism is considered an asset.

Security Clearance
  • Successful candidates must obtain Reliability Status Clearance (Enhanced Level B) prior to starting, which includes a criminal record check, credit check, and verification of residency in Canada for at least five years.

Core Competencies
  • Continuous Learning: Ability to engage in ongoing learning and apply insights to assigned duties.
  • Analytical Thinking: Utilize technical knowledge to resolve routine and complex issues effectively.
  • Communication: Convey information clearly and confidently to diverse audiences.
  • Customer Orientation: Handle routine internal customer inquiries independently.

Commitment to Diversity

Medavie Blue Cross is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion. We prioritize accessibility and provide accommodations throughout the recruitment process for applicants with disabilities. We appreciate all candidates for their interest; however, only those selected for interviews will be contacted.

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