Operations Control Specialist

4 weeks ago

Moncton, New Brunswick, Canada Medavie Blue Cross Full time

Job Title: Production Control Analyst

Department: Information Services – Operations

Competition: 87223

Internal/External: Both

Employment Type: Full Time Permanent

Location: New Brunswick - Hybrid

Salary: Competitive Compensation and Benefits

Reports To: Team Leader

Position Overview

The Production Control Analyst will be an integral member of a dedicated team of professionals reporting to the Team Lead. This role is essential for ensuring the efficient operation of automated systems that manage the daily workload. These systems are responsible for Batch load management, monitoring, and incident response. The selected candidate will engage in the routine maintenance and execution of batch environments while overseeing the overall health of backend business processes. Additionally, the candidate will focus on automation enhancements and the application of emerging technologies to optimize system operations.

Key Responsibilities

  1. Oversee and adjust the live environment to facilitate batch requests and modify the batch setup as necessary.
  2. Due to security requirements, candidates must have resided in Canada for a minimum of 5 years and possess either Permanent Resident or Citizenship status.
  3. Assist with application upgrades and updates to the live environment, as well as support development environments.
  4. Monitor the health of the live environment to proactively address issues before service disruptions occur.
  5. Support the incident management process and escalation by monitoring after standard service desk hours.
  6. Execute batch processing using the Batch Scheduling tool (Tivoli Workload Scheduler).
  7. Participate in on-call duties, including weekends and various shifts (Day-Evening-Night rotation).
  8. Manage production print tasks, including operating multiple printers in a secure environment (On-Site).
  9. Demonstrate the ability to work independently with minimal supervision.

Required Qualifications

  1. Education: Post-secondary diploma or degree in computer technology or a related field.
  2. Work Experience: A minimum of three (3) years of experience in a live enterprise environment providing business services.
  3. Other Qualifications: Strong ability to prioritize tasks and meet deadlines under pressure.
  4. Computer Skills: Proficient in UNIX or LINUX and Windows operating systems, with a keen interest in learning new technologies and software; experience in scripting and automation; familiarity with monitoring and workload scheduling tools.
  5. Language Skills: Bilingualism is considered an asset.

Security Clearance Requirement:

  1. Successful candidates must obtain Reliability Status Clearance (Enhanced Level B) prior to employment, which includes Fingerprinting, Criminal Record Check, Credit Check, and verification of residency in Canada for at least 5 years with Permanent Resident or Citizenship status.

Core Competencies

  1. Demonstrates a commitment to continuous learning and applies insights to assigned duties. Highly organized and resourceful in resolving time-sensitive issues, with a strong focus on collaborative problem resolution.
  2. Analytical Thinking: Utilizes technical expertise to address a range of routine and complex technical challenges. Identifies problem sources, evaluates alternative solutions, and implements the most effective resolution.
  3. Communication Skills: Clearly and confidently communicates both verbally and in writing to diverse audiences, tailoring information and delivery to suit the context.
  4. Customer Orientation: Regularly addresses routine internal customer inquiries and issues independently.

We are an Equal Opportunity Employer.

Medavie Blue Cross is committed to fostering a culture that enables everyone to reach their full potential, emphasizing diversity, equity, and inclusion (DEI) in our daily interactions with each other, our members, and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection, and/or assessment process. If selected to participate, please inform Medavie Blue Cross Human Resources staff of any accommodation needs to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We appreciate the interest of all candidates; however, only those selected for interviews will be contacted.

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