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Lead Service Quality Analyst

3 months ago

Fredericton, New Brunswick, Canada Xplore Inc. Full time
Position Overview

As a key member of the Xplore Inc. Service Assurance team, you will play a crucial role in ensuring a customer-focused approach and taking responsibility for the delivery of services.

Key Responsibilities

Your main goal will be to:

  • Identify potential areas for improvement in service delivery.
  • Facilitate necessary coordination among various teams to enhance service quality.
  • Ensure that we, as a service provider, maintain high standards of service excellence.
Expectations

We are looking for someone who is dedicated to fostering a collaborative environment and is committed to continuous improvement in service delivery.