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Asset Protection Captain, Burlington

2 months ago

Burlington, Ontario, Canada Bloomingdale's Inc. Full time
About Us

Bloomingdale's Inc. is a leading luxury department store chain with a rich history of providing exceptional customer service and a wide range of high-end products. Our company values innovation, excellence, and leadership development, making it an exciting time to join our team.

Job Overview

The Asset Protection Captain plays a critical role in training, educating, and supervising staff in detecting and preventing theft of company property. This position requires strong leadership skills, excellent communication abilities, and a keen eye for detail.

Key Responsibilities
  • Train and Develop Staff: Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property.
  • Develop and Implement Programs: Develop, implement, and communicate programs to prevent theft amongst customers and employees.
  • Participate in Training: Participate in initial orientation and ongoing training including the computer, surveillance, and alarm systems.
  • Respond to Incidents: Respond to customer and associate incidents to facilitate first aid and minimize company liability.
  • Recover Stolen Merchandise: Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
  • Investigate Incidents: Investigate criminal violations against the person or property of any customer or associate that is committed on company premises.
  • Prepare Reports: Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager.
  • Comply with Laws and Policies: Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
  • Complete Security Training: Successfully complete all security training requirements and maintain personal certifications as required by law.
  • Conduct Audits: Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection.
  • Develop Relationships: Develop and maintain a relationship with local law enforcement to facilitate maximum coordination for potential criminal cases.
  • Testify in Court: Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned.
  • Perform Special Assignments: Work on special assignments, investigations, and surveillance as directed by Store AP/LP Manager.
  • Respond to Alarm Conditions: Respond to alarm conditions at assigned store.
  • Perform Other Duties: Perform other duties as needed.
Qualifications and Competencies
  • Education: High School Diploma or equivalent required.
  • Experience: 1-2 years related experience.
  • Interpersonal Skills: Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourcefulness: Resourceful and able to adapt quickly to changing priorities.
  • Flexibility: Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Essential Physical Requirements
  • Prolonged Standing: Position requires prolonged periods of standing/walking around store or department.
  • Physical Demands: May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
  • Apprehension: Must be able to apprehend shoplifters.
  • Surveillance: Ability to sustain long periods of time enclosed in surveillance areas.
  • Lifting: Frequently lift/move up to 30lbs.