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Application Support Specialist

2 months ago

Gatineau, Quebec, Canada Cégep Héritage College Full time
Job Summary

The primary role of the Application Administration Technician at Cégep Héritage College is to provide support for our Enterprise Resource Planning (ERP) suite from Skytech (Clara, Omnivox) used by the administrative staff and the Learning Management System (LMS) pedagogical tools (Lea, Moodle, Teameo, Mahara, WeBWorK) used by our faculty and staff.

Key Responsibilities
  • Support the implementation and maintenance of the ERP suite and LMS tools
  • Provide technical assistance to administrative staff and faculty members
  • Ensure the smooth operation of the ERP suite and LMS tools
  • Collaborate with the IT department to resolve technical issues
  • Develop and implement procedures for data management and security
Requirements

To be successful in this role, you will need:

  • Strong technical skills and knowledge of ERP systems and LMS tools
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks and manage multiple projects