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Admissions Team Leader

3 months ago

Edmonton, Alberta, Canada City Of Edmonton Full time

Job Overview - Admissions Team Leader

Position Summary

Are you dedicated to enhancing customer experiences? Do you enjoy creating memorable moments for visitors? Join a dynamic team committed to delivering exceptional service.

This role is vital in overseeing the admissions process and ensuring a seamless experience for guests at a premier cultural attraction. You will collaborate closely with the Admissions Coordinator to manage customer service operations and retail functions.

Key Responsibilities:

  • Supervise and mentor Cashiers, providing ongoing feedback and conducting performance evaluations.
  • Assist in the recruitment and onboarding of new team members.
  • Facilitate training sessions for both new hires and existing staff.
  • Develop work schedules for Cashiers to align with operational demands.
  • Assign tasks and monitor their completion to ensure efficiency.
  • Deliver outstanding service to all customers through various communication channels.
  • Manage cash transactions, including the collection of admissions fees and preparation of daily financial reports.
  • Maintain comprehensive knowledge of facility operations and assist guests in finding information.
  • Utilize effective communication skills to resolve customer concerns and enhance their experience.
  • Ensure accuracy in transactions, registrations, and bookings in line with established protocols.
  • Conduct regular audits to ensure compliance with procedures and address any discrepancies.
  • Support ticketing operations using relevant software.
  • Complete administrative tasks accurately and in a timely manner.
  • Lead or contribute to projects aimed at improving services and processes.
  • Oversee inventory management, including lost and found items.
  • Ensure the admissions area is prepared for opening and adheres to closing protocols.
  • Maintain a clean and organized workspace.

Qualifications:

  • Completion of secondary education with a focus on office practices or relevant certification.
  • At least one year of experience in a similar role or equivalent responsibilities.

Preferred Skills:

  • Knowledge of visual merchandising, cash handling, and pricing strategies.
  • Ability to communicate in multiple languages.
  • Experience in a museum, cultural center, or historical site.

Essential Skills:

  • Strong customer service skills and familiarity with various software applications.
  • Experience in cash management environments.
  • Exceptional communication skills, both verbal and written.
  • Proven ability to deliver effective training.
  • Experience with point of sale systems and inventory management.
  • Commitment to equity, diversity, and inclusion in the workplace.
  • Applicants may be subject to assessments.

Employment Conditions:

  • Must possess current First Aid, CPR, and AED certifications.
  • Employment is contingent upon a satisfactory background check.

The organization values a diverse range of skills and experiences and encourages all qualified individuals to consider this opportunity.