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Customer Service Team Leader

3 months ago

Mississauga, Ontario, Canada Victorem Group Full time
Job Overview

The Victorem Group is seeking a dedicated and experienced Customer Service Representatives Supervisor to lead our team in delivering exceptional service to our clients.

Qualifications
  • Education: Completion of College or CEGEP is required.
  • Experience: A minimum of 7 months of relevant experience is preferred.
Key Responsibilities
  • Coordinate activities with various departments to ensure seamless operations.
  • Establish effective work schedules and procedures to optimize team performance.
  • Examine and verify the accuracy of work completed by team members.
  • Identify and address training needs for staff to enhance their skills.
  • Resolve workplace challenges, provide technical guidance, and recommend improvements to boost productivity and quality.
  • Conduct training for staff on job responsibilities, safety protocols, and company policies.
  • Oversee the maintenance of computer systems, equipment, and machinery, arranging necessary repairs to ensure uninterrupted service delivery.
Employment Details
  • Employment Type: Permanent
  • Language of Work: English
  • Working Hours: 35 hours per week