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Parts Advisor

2 months ago

Vancouver, British Columbia, Canada OpenRoad Auto Group Full time
Unlock Your Potential as a Parts Advisor at OpenRoad Auto Group

We are seeking a highly motivated and customer-focused Parts Advisor to join our team at The BMW Store. As a key member of our Parts department, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Provide exceptional customer service and interact with guests and wholesale customers
  • Order and arrange parts, and set up delivery as required
  • Maintain minimum levels of parts and supplies through data processing records and visual inspection
  • Look up stock numbers and prices in the system
  • Advise customers on the substitution or modification of parts when exact replacement is not available
  • Maintain systemized storage facilities ensuring proper security for parts and tools
  • Take periodic parts room inventory and establish minimum supply levels on the basis of operational needs
  • Issue parts on the basis of requisitions submitted by Technicians
  • Work to improve CSI and general customer satisfaction in accordance with OpenRoad's philosophy
Requirements:
  • Excellent customer service skills
  • Working knowledge of automotive equipment, parts and accessories, and the ability to operate assigned equipment safely
  • Current knowledge of local sources of supply
  • Knowledge of techniques for receiving, storing, and issuing parts and supplies
  • Ability to maintain records and prepare reports using a computerized equipment maintenance system
  • Ability to work cooperatively with all levels of the organization
  • Valid British Columbia driver's license
What We Offer:
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A comprehensive extended health and dental plan tailored around Associate wellness
  • Recognition and Engagement Events

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.