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Client Service Representative
2 months ago
About the Role
We are seeking a highly skilled and motivated Client Service Representative to join our team at IA Financial Group. As a Client Service Representative, you will play a key role in providing exceptional customer service to our clients and stakeholders.
Key Responsibilities
- Respond to a variety of customer inquiries and resolve issues in a timely and professional manner.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Collaborate with internal teams to ensure seamless delivery of services and products.
- Develop and implement process improvements to enhance customer experience and operational efficiency.
- Provide training and support to new team members to ensure consistent delivery of high-quality service.
Requirements
- Post-secondary education in a related field, such as business or finance.
- 1-3 years of experience in a customer-facing role, preferably in the insurance industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
What We Offer
- A competitive salary and bonus structure.
- A comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.
- Opportunities for professional growth and development, including training and education programs.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
