Technical Account Manager

3 weeks ago

Toronto, Ontario, Canada Amazon Web Services Canada, Inc. Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services Canada, Inc. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our customers, helping them to achieve the greatest value from our cloud services.

Key Responsibilities
  • Provide technical guidance and support to customers, helping them to plan and build solutions using best practices
  • Develop and execute strategies to drive customer adoption and use of AWS services
  • Collaborate with cross-functional teams to identify and address customer needs and pain points
  • Stay up-to-date with the latest AWS services and features, and provide recommendations to customers on how to leverage them
  • Work closely with customers to understand their business and technical challenges, and provide solutions to help them achieve their goals
Requirements
  • 3+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
  • Bachelor's degree
  • Experience with AWS services or other cloud offerings
  • Experience in internal enterprise or external customer-facing environment as a technical lead
What We Offer
  • A competitive salary and benefits package
  • The opportunity to work with a leading cloud provider and be part of a dynamic and growing team
  • Professional development opportunities and training
  • A collaborative and supportive work environment

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