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Technical Analyst Server

2 months ago

Regina, Saskatchewan, Canada Saskatchewan Liquor and Gaming Authority Full time
Job Summary

The Saskatchewan Liquor and Gaming Authority is seeking a highly skilled and experienced Technical Analyst to join its dynamic Information Technology Branch. As a key member of the team, you will be responsible for providing tier 2 technical support, with a primary focus on the SLGA's server infrastructure and secondary support of client, network, printer and peripheral hardware and software.

Key Responsibilities
  • Install, configure, and maintain all server hardware and software, ensuring optimal performance and reliability.
  • Participate in weekend maintenance rotations to ensure seamless operations.
  • Provide technical support for deskside and related systems or peripherals, including software and hardware problem determination and resolution.
  • Monitor and test related systems and elements to ensure reliability and integrity of computer environments.
  • Investigate known problems and escalate when required.
  • Ensure internal customers are guided and knowledgeable on SLGA policies and procedures related to LAN and deskside environment.
  • Create, delete, and disable all SLGA's user accounts, including network access and system access.
  • Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches.
  • Research, resolve, and respond to questions received via various channels, while returning calls in a timely manner.
  • Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
  • Change all security codes/passwords for systems upon changes in SLGA's Information Technology Branch personnel.
  • Report on system availability and all period-related statistics, indicating problems and trends.
  • Adhere to change management and problem management processes as administered by SLGA.
  • Perform daily, weekly, and monthly checks for the server environment.
  • Monthly reporting on server infrastructure, patching, and vulnerability management.
Requirements
  • Typically, the knowledge and abilities required for this position are gained through a combination of education from a recognized educational institution and several years of relevant experience in a technology environment that encompasses the configuration, implementation, and support of Microsoft server systems and VMware.
  • The ability to follow and write detailed technical materials, diagnose technical problems, and apply technical instructions is also required.
  • Relevant and current certification is an asset.
  • Knowledge of ITIL processes and procedures.
  • Experience in the following:
    • Microsoft Server environments
    • VMware
    • Nutanix
    • Active Directory
    • Veeam backup and restores
    • Scripting
    • WSUS
    • Azure
    • Group Policy
    • Zerto
    • M365 Admin
    • Barracuda and MS Exchange
What We Offer
  • A competitive salary
  • Inclusive, dynamic, and challenging work environment
  • Work-life balance
  • Career development and growth opportunities
  • Vacation, scheduled days off (SDO), and other types of leave
  • Employee and Family Assistance Plan (EFAP)
  • Flexible spending benefit account
  • Support for professional fees and career development
  • Comprehensive benefits package including matched pension, disability insurance, health, and dental