Implementation Project Manager

1 month ago

Vancouver, British Columbia, Canada FISPAN Full time
Job Title: Implementation Project Manager

We are seeking an experienced Implementation Project Manager to join our team at FISPAN. As an Implementation Project Manager, you will be responsible for leading the implementation of our enterprise software solutions for our clients. This is a unique opportunity to work with a fast-growing FinTech company and make a real impact on our clients' businesses.

Key Responsibilities:
  • Lead the implementation of our enterprise software solutions for clients, ensuring timely and successful project delivery.
  • Work closely with internal and external stakeholders to assess business and implementation risks, guide the technical integration process, and manage internal resources to resolve customer issues.
  • Coordinate project timelines, tasks, and development efforts with both internal engineering teams and customer teams to manage implementation projects and ensure customers are on plan and on schedule.
  • Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans.
  • Develop repeatable and scalable processes to improve project quality and delivery.
  • Manage several concurrent projects of differing sizes and complexity.
  • Build and maintain effective partnerships with key cross-functional leads.
  • Act as the point of contact in managing all planning and implementations through heavy engagement with the client.
  • Coordinate and report on implementation timelines, tasks, deliverables, and status with both internal and client project teams.
  • Implement Bank Onboards.
  • Post-contract overview sessions and communication workflow mapping.
  • Build the customer support process and supporting training material and articles.
  • Contribute to the internal knowledge base so you can share lessons learned with other resources.
  • Stay up to date on product knowledge and the functionality of product features.
  • Monitor and Control of Processes and Project.
  • Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports for internal and external parties.
  • Maintains an awareness of internal processes and practices to influence the success of programs and initiatives.
  • Updates project timelines as tasks complete, tracking progress against milestones and highlighting where items are starting to slip.
  • Develop repeatable and scalable processes to improve project quality and delivery.
  • Monitor and contribute on project tasks and hours to recognize maximum revenue each month.
  • Maintain alignment with Finance and Accounting in order to build on revenue recognition best practices.
  • Share product feedback with Product and Engineering teams to help improve the product.
  • Gather, document, and verify customer solution requirements using detailed meeting notes, checklists, and intake forms.
Requirements:
  • Education: Diploma in Business Administration or equivalent.
  • Experience: Approximately 2-3 years of Project Management Experience.
  • Able to maintain high-quality service delivery and documentation.
  • Self-driven, and able to work independently and with a team.
  • 1+ years of hands-on implementation experience with SaaS application.
  • Ability to work in a fast-paced, deadline-driven start-up environment.
  • Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly.
  • Strong analytical skills to solve and model complex business requirements and make recommendations on best practices.
Preferred Requirements:
  • Experience with Project Management tools such as GuideCX.
  • Experience with Payments and API Integrations.
  • Experience with Accounting Systems.
Why Work With Us?

FISPAN is a fast-growing FinTech company that is changing the way companies bank. We are looking for talented individuals who are passionate about innovation and customer success. As an Implementation Project Manager, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional results.

We offer a competitive compensation package, including a salary range of $79,000 - $93,000 annually, and a semi-annual bonus program. We also offer extended health and dental benefits, paid time off, savings and retirement plan matching, parenthood top-up, mentorship programs, and leadership series.

We are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We believe that our differences are what make us stronger, and we are dedicated to creating a workplace that is inclusive and welcoming to all.

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