Account Manager
2 months ago
Job Title: Account Manager
Job Summary:
Durabuilt Windows & Doors is seeking a driven and experienced Account Manager to lead and grow our Dealer business. As an Account Manager, you will be responsible for cultivating and maintaining long-term relationships with our Dealer partners and prospective partners. You will also train and coach Dealers on Durabuilt products and systems, and effectively link them to our internal partners to ensure an exceptional customer experience.
Key Responsibilities:
- Dealer Operations and Support
- Cultivate and maintain long-term relationships with Dealer partners and prospective partners
- Train and coach Dealers on Durabuilt products and systems
- Cultivate relationships with home builders, contractors, and architects throughout the territory to promote our company and pull business into our Dealers
- Utilize ERP (selling/quoting software) and manage customer relationships, contacts, and activities using our CRM (Salesforce)
- Work with Director Sales to create and execute an ongoing strategic plan and process to effectively develop and manage your assigned territory driving growth and profitability
- Assist leaders to manage and resolve employee relations challenges and provide support through Monitor and advise managers regarding performance issues and assist in setting and facilitating performance improvement process with employees as needed
- Report on project progress at weekly meetings and logging activities and details in Salesforce to keep the company informed
- Plan and pace own work efficiently to meet productivity goals
Requirements:
- Diploma in Business Administration, Marketing, or Commerce
- Comparable industry experience will be considered
- 3+ years' experience with B2B account base
- Demonstrated experience in delivering exceptional client service
- Proven revenue attainment record through proactive lead generation and consultative selling techniques
- Understanding of the Dealer, residential construction &/or architect/designer community
- Exceptional relationship building, communication, and interpersonal skills
- Ability to organize your work, multitask, and meet multiple deadlines
- Strong work ethic, action-oriented, and desire to achieve excellence
- Solution-focused and comfortable working in an environment which demands robust deliverables
- The ability to identify and analyze problems and execute appropriate solutions
- High comfort level working in a fast-paced team environment that is constantly changing
- Valid Class 5 license and the ability to travel assigned routes, including overnight stays
What We Offer:
- Competitive compensation plus commission and benefits
- Growth Opportunities: Apply and grow your skills within a dynamic, innovative, and expanding company that is taking a leadership role in our industry
- Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily
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