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IT Support Specialist

2 months ago

RouynNoranda, Canada Newmont Corporation Full time
About the Role

Newmont Corporation is seeking a highly motivated and service-oriented IT Support Specialist to provide comprehensive technology support to users at our Éléonore mine.

Key Responsibilities
  1. Serve as the initial contact for Newmont staff, visitors, and contractors encountering technology-related issues or minor requests on-site.
  2. Manage support requests through an electronic ticketing system, ensuring tasks are completed in accordance with performance measures for response time, quality, and customer satisfaction.
  3. Troubleshoot hardware, network, and software systems on both mobile and fixed devices, contributing to problem resolution and documenting solutions for future reference.
  4. Ensure smooth operation of site technology equipment, including printers, scanners, audiovisual equipment, video systems, electronic screens, and meeting room setups.
  5. Participate in regional projects requiring site-level technology involvement as directed.
  6. Work closely with regional and global technology teams to maintain and support on-site voice and data networks, servers, storage, and end-user environments.
  7. Support suppliers to maintain site stability and troubleshoot server, storage, server room/data center, network, and telephony issues.
  8. Contribute to the registration and documentation of site technology assets.
  9. Follow Newmont's safety and technology standards when providing services, and collaborate with site personnel to document operational procedures for new initiatives and projects.
  10. Participate in safety meetings, staff meetings, and safety inspections, demonstrating consistent safe and secure work practices.
  11. Comply with Newmont's health, safety, and environmental policies, standards, and procedures.
Requirements
  1. Bachelor's degree or technical diploma in Information Technology, Computer Science, or equivalent professional experience.
  2. 2 to 4 years of experience in IT support services or technical assistance.
  3. Strong problem-solving skills and the ability to work effectively within project deadlines.
  4. Familiarity with service level agreements and performance measures.
  5. Experience with VMware, Microsoft, Cisco, ComTIA A+/N+/Server+ (desirable).
Preferred Skills and Abilities
  1. Self-motivated with a strong customer service orientation.
  2. Ability to identify problems, make decisions, create solutions, and take action.
  3. Excellent communication skills, both verbal and written, with the ability to interact with stakeholders at all levels.
  4. Strong interpersonal, teamwork, and facilitation skills.
Working Conditions

This position is based at the Éléonore mine and involves a combination of office and field work.

A valid driver's license is required.

The work schedule follows a 14 days on / 14 days off rotation.