Vehicle Maintenance Coordinator
7 days ago
About the Role:
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Performance Auto Group. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our service department.
Key Responsibilities:
- Provide personalized service to customers, ensuring their needs are met and exceeded.
- Work closely with technicians to identify and recommend necessary maintenance and repairs.
- Prepare and update repair orders, ensuring accurate and timely completion of work.
- Communicate effectively with customers, providing clear and concise information about recommended services and estimated costs.
- Perform road tests to assess customer concerns and ensure vehicles are safe for operation.
- Meet or exceed departmental repair order production standards.
- Perform other service-related duties as required by management.
Requirements:
- Minimum 1 year of Service Advisor experience in the automotive service industry.
- CDK experience is required.
- Professional, friendly, and customer-oriented with a strong emphasis on good customer satisfaction and selling capabilities.
- Ability to sell and recommend maintenance and repairs to customers.
- Strong computer skills and attention to detail.
- Ability to multitask and work under pressure.
What We Offer:
- Excellent management support and guidance.
- Opportunities for career advancement through our internal mobility program.
- Access to comprehensive health, dental, and vision insurance.
- Disability, critical illness, and life insurance for unexpected events.
- Employee Assistance Plan (EAP) for employee and family wellness.
- Discounts on vehicles, service, and parts for employees and their families.
- Discounts to retailers and service providers across the country.
- Free and engaging employee events.
Job Type: Full-time, permanent position.
Salary: $55,000 - $75,000 (including bonus).
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