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Vehicle Maintenance Coordinator
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Performance Auto Group. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our service department.
Key Responsibilities:
- Provide personalized service to customers, ensuring their needs are met and exceeded.
- Work closely with technicians to identify and recommend necessary maintenance and repairs.
- Prepare and update repair orders, ensuring accurate and timely completion of work.
- Communicate effectively with customers, providing clear and concise information on service recommendations and estimated costs.
- Perform road tests to assess customer concerns and ensure quality of work.
- Meet or exceed departmental repair order production standards.
- Perform other service-related duties as required by management.
Requirements:
- Valid Ontario Driver's License and good driving record.
- 2-5 years of service advisor experience preferred.
- CDK experience is an asset.
- Professional, friendly, and customer-oriented with high emphasis on good CSI and selling capabilities.
- Ability to sell and recommend maintenance and repairs to customers.
- Strong computer skills.
- Good communication skills and attention to detail.
- Ability to multi-task and work under pressure.
What We Offer:
- Excellent management support and guidance.
- Opportunities through our internal career mobility program.
- Access to health, dental, and vision insurance.
- Disability, critical illness, and life insurance for the unexpected.
- Our Employee Assistance Plan (EAP) for you and your family's wellness.
- Discounts on vehicles, service, and parts for you and your family.
- Discounts to retailers and service providers across the country.
- Free and engaging employee events.
Job Type: Permanent - Full Time
Salary: $40,000 - $80,000 per year
