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Assistant Restaurant Manager

2 months ago

St Catharines, Ontario, Canada East Izakaya Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Assistant Manager to join our team at East Izakaya. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Operations Management
    • Evaluate and optimize daily restaurant operations to ensure efficiency and productivity.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
    • Manage inventory, supplies, and equipment to minimize waste and maximize profitability.
  • Staff Management
    • Recruit, train, and develop a high-performing team of servers, bartenders, and kitchen staff.
    • Conduct regular performance reviews and provide constructive feedback to improve employee skills and productivity.
  • Customer Service
    • Ensure exceptional customer service by responding promptly to customer complaints and concerns.
    • Develop and implement strategies to increase customer loyalty and retention.
  • Financial Management
    • Manage restaurant finances, including budgeting, forecasting, and financial reporting.
    • Develop and implement strategies to increase revenue and profitability.
  • Marketing and Promotion
    • Develop and implement marketing strategies to increase brand awareness and drive sales.
    • Collaborate with the marketing team to create promotional campaigns and events.
  • Health and Safety
    • Ensure compliance with health and safety regulations and standards.
    • Develop and implement strategies to prevent accidents and injuries.
  • Inventory and Supply Chain Management
    • Manage inventory levels and optimize supply chain operations to minimize waste and maximize profitability.
    • Develop and implement strategies to improve supplier relationships and negotiate better prices.
  • Leadership and Development
    • Lead by example and demonstrate a strong work ethic and commitment to excellence.
    • Develop and implement strategies to improve employee engagement and retention.
Requirements
  • 2+ years of experience in a restaurant management role.
  • Proven track record of success in improving customer satisfaction, sales growth, and employee engagement.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • High school diploma or equivalent required; degree in hospitality or business administration preferred.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented team of professionals.