Customer Support Representative

4 weeks ago

Longueuil, Quebec, Canada EUROFINS ESSAIS ENVIRONNEMENTAUX CANADA Full time
Position Overview

Join our team at EUROFINS ESSAIS ENVIRONNEMENTAUX CANADA as a dedicated Customer Service Agent. This permanent role offers a full-time commitment of 40 hours per week in a dynamic environment where your skills will shine.

Key Responsibilities
  • Customer Interaction: Address and resolve customer complaints and inquiries with professionalism.
  • Service Explanation: Clearly articulate the range of services and associated costs to clients.
  • Ongoing Support: Provide consultation to clients post-sale to ensure satisfaction and support.
  • Complaint Management: Receive, document, and manage customer complaints effectively.
  • Customer Service: Deliver exceptional service to enhance customer experience.
Work Environment

This role is situated in the private sector, focusing on on-site customer service, where you will collaborate with a team of 11-15 individuals.

Qualifications
  • Education: Completion of College/CEGEP.
  • Experience: 2 to 3 years in a related field, particularly in marketing.
  • Technical Skills: Proficiency in MS Outlook and MS Word.
Personal Attributes

The ideal candidate will demonstrate:

  • Client-focused approach
  • Strong interpersonal skills
  • Excellent verbal and written communication abilities
  • Flexibility and organizational skills
  • Reliability and teamwork
  • Initiative and multitasking capabilities
  • Dependability and honesty
  • Quick learning aptitude
Work Conditions

Expect a fast-paced environment that may require overtime and the ability to work under pressure. Attention to detail is crucial.

Benefits
  • Health Benefits: Includes dental and health care plans, as well as disability benefits.
  • Financial Benefits: Life insurance and Registered Retirement Savings Plan (RRSP).
  • Long-term Benefits: Long-term care insurance.
  • Additional Perks: Free parking, paid time off for volunteering or personal days, and team-building opportunities.

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