Guest Experience Supervisor

3 weeks ago

Chelsea, Canada Nordik Spa-Nature Full time

Nordik Spa-Nature is a haven dedicated to well-being, offering diverse mind-body wellness experiences across North America.

We are seeking a passionate and dedicated Guest Experience Supervisor to join our welcoming community. In this role, you will play a vital part in ensuring that every guest receives exceptional care and has a memorable experience.

Responsibilities:

  • Uphold the highest standards of customer service throughout the spa.
  • Create an impeccable and enjoyable spa experience for all guests.
  • Effectively address and resolve any guest concerns or complaints.
  • Identify opportunities to enhance operational processes and improve guest satisfaction.
  • Prepare comprehensive operational reports to track performance and identify trends.
  • Ensure strict adherence to established operational procedures and guidelines.
  • Maintain a clean, safe, and inviting environment for both guests and staff.
  • Foster a positive and collaborative team spirit among colleagues.
  • Provide support in employee training and scheduling initiatives.
  • Contribute to the overall success of the spa by completing any other tasks assigned by management.

Requirements:

  • A college diploma in a relevant field, such as hospitality management or tourism.
  • Minimum one year of supervisory experience in a customer-focused environment.
  • Proven experience delivering exceptional customer service.
  • Fluency in both French and English.
  • Proficiency in computer applications.
  • Excellent interpersonal and communication skills.
  • Strong leadership abilities with the ability to motivate and guide teams.
  • Effective problem-solving skills and the ability to handle challenging situations calmly.
  • Physical stamina to stand for extended periods.

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