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Restaurant Operations Manager

2 months ago

Cold Lake, Alberta, Canada 2189106 Alberta Ltd Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at 2189106 Alberta Ltd. As a key member of our operations team, you will be responsible for overseeing the daily activities of our food service staff, ensuring that our customers receive exceptional service and that our food quality meets the highest standards.

Key Responsibilities
  • Staff Supervision: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that they are working efficiently and effectively to meet customer demands.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, ensuring that they have the necessary skills and knowledge to perform their roles safely and effectively.
  • Quality Control: Ensure that food and service meet quality control standards, identifying areas for improvement and implementing changes as necessary.
  • Financial Management: Prepare budget and cost estimates, ensuring that our food service operations are financially sustainable and profitable.
  • Customer Service: Address customers' complaints or concerns, providing exceptional customer service and ensuring that their needs are met.
  • Record Keeping: Maintain records of stock, repairs, sales, and wastage, providing accurate and timely information to support business decision-making.
  • Scheduling: Establish work schedules, ensuring that our staff are working efficiently and effectively to meet customer demands.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 1 to less than 7 months of experience in a supervisory role in the food service industry.
  • Work Setting: Restaurant environment.
  • Physical Demands: Fast-paced environment, work under pressure, standing for extended periods, physically demanding, and attention to detail.
  • Personal Suitability: Client focus, efficient interpersonal skills, excellent oral communication, flexibility, team player, and initiative.