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Client Service Supervisor

2 months ago

Toronto, Ontario, Canada ONTARIO CAMERA CORP. Full time
About the Role

We are seeking a highly skilled Client Service Supervisor to join our team at Ontario Camera Corp. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day functioning of our client service department.

Key Responsibilities
  • Co-ordination and Scheduling

Coordinate activities with other work units or departments to ensure seamless communication and collaboration.

Work Scheduling and Procedures

Establish and maintain work schedules and procedures to optimize productivity and efficiency.

Reporting and Analysis

Prepare and submit regular reports to management, highlighting key performance indicators and areas for improvement.

Problem-Solving and Technical Advice

Resolve work-related problems, provide technical advice, and recommend measures to improve productivity and product quality.

Equipment Maintenance and Repair

Maintain the operation of computer systems, equipment, and machinery, and arrange for repair work to ensure business continuity and customer service delivery.

Supervisory Responsibilities
  • Team Leadership

Supervise and lead working groups to achieve team goals and objectives.

Requirements
  • Education and Experience

Bachelor's degree and 1 year to less than 2 years of experience in a related field, or equivalent experience.

Computer and Technology Skills

Proficient in MS Office and other relevant software applications.

Security and Safety

Ability to undergo a criminal record check.

Work Conditions and Physical Capabilities

Ability to work in a fast-paced environment with a large workload, tight deadlines, and work under pressure.

Personal Suitability

Excellent interpersonal skills, accurate, client-focused, dependable, efficient, and a team player.

Screening Questions
  • Eligibility to Work

Are you currently legally able to work in Canada?

Previous Experience

Do you have previous experience in this field of employment?

Education Level

What is the highest level of study you have completed?

Benefits
  • Health Benefits

Dental plan, disability benefits, health care plan, and vision care benefits.

Work Terms

Permanent position with 40 to 44 hours per week.

Language

English language proficiency required.