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Technology Support Specialist

2 months ago

Fredericton, New Brunswick, Canada Encore Business Solutions Full time
Job Summary

We are seeking a highly skilled Technology Support Specialist to join our team at Encore Business Solutions. As a key member of our Technology Services practice, you will play a critical role in maintaining and troubleshooting the efficient operation of technology systems.

Key Responsibilities
  • Technical Support: Provide responsive and competent end-user support for basic technology and application questions and problems.
  • Request Tracking: Track and respond to user requests using Freshdesk.
  • Issue Resolution: Troubleshoot and resolve end-user issues remotely and provide flexible, timely, and efficient resolution to customer issues.
  • System Maintenance: Install, configure, maintain, and troubleshoot computers and software, as well as work with software and hardware vendors to resolve technical and user issues.
  • Documentation and Training: Develop and maintain technical documentation and procedures for company computing systems, and provide training for users and staff in a variety of ways.
  • Customer Support: Manage our MSP customers' environments, checking backups, Windows and security updates, security and audit logs to maintain a high degree of service.
Requirements
  • Education: University Degree in Business, Finance, or Information Systems or equivalent experience.
  • Certifications: A+, Network+, Microsoft role-based certifications such as AZ-900, MS-900, Microsoft 365 Modern Desktop Administrator Associate, and Microsoft Azure Administrator Associate.
  • Experience: Minimum of 2-3 years providing customer service/technical support and 2+ years preparing business/customer-facing documentation/communication.
  • Skills: Windows platforms, Microsoft Office 365, Microsoft Azure, Microsoft Co-pilot, Microsoft Devops, MS SQL Server, computer hardware and software, physical and software defined networking and storage.
Desired Skills and Competencies
  • Cloud Computing: Solid understanding of cloud computing technologies and emerging computing trends.
  • Problem-Solving: Passion for technology, problem-solving mentality, and ability to leverage internal and/or external resources.
  • Communication: Exceptional verbal and written communication skills, ability to deliver customer support in a timely fashion, and ability to provide occasional training in the use of various software packages.
  • Interpersonal Skills: Strong interpersonal and problem-solving skills, ability to work with minimal supervision, and capability to adapt to a fast and challenging work environment.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Technology Support Specialist looking for a new challenge, please submit your application.