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Senior Java Developer, Voice Biometrics, Scotiabank

2 months ago


Toronto, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled Senior Java Developer to join our team at Scotiabank. As a key member of our eContact team, you will be responsible for developing and supporting contact center applications and related technologies.

Key Responsibilities
  • Develop and maintain multiple applications, including cloud-based Voice Biometrics solutions and Genesys cloud applications.
  • Design and implement CTI applications in a contact center environment with Avaya and Genesys components.
  • Provide technical support for Genesys Chat and Email on-prem and cloud solutions, as well as Verint applications such as Call Recording, Workforce Management, Speech Analytics, and DPA.
  • Deliver functional enterprise solution components on time and budget through project implementations, application integration, technical documentation, user documentation, and development of custom programming solutions.
  • Manage technical aspects of vendor deliverables, including adherence to budgets, timelines, quality, and accuracy of technical deliverables.
  • Lead implementation, integration, security, and programming best practices by maintaining up-to-date knowledge of solution components, delivery methods, and abilities.
Requirements
  • Undergraduate degree in Computer Science or technical equivalent.
  • 5-10 years of experience with Java, Python development in an enterprise environment.
  • Technical experience with contact center environments.
  • Experience developing applications integrated with SQL databases.
  • Experience with cloud integrations.
  • Experience working with Voice Biometrics applications, including Gatekeeper or similar.
  • Experience working with Genesys Cloud.
  • Experience with cloud solutions.
  • Experience with API development.
  • Experience with TSAPI/JTAPI.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and ability to manage multiple complex initiatives.
  • Technical designations an asset (i.e., Avaya, Verint, Genesys, Microsoft, etc.).
What We Offer
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits.
  • Community Engagement - opportunities for community engagement & belonging with our various programs.
Working Location

Hybrid

Location(s): Canada: Ontario: Toronto