Customer Service Representative
4 weeks ago
Spence Diamonds is a proudly Canadian company that has been a leader in the diamond industry for over 40 years. We take shopping for an engagement ring to the next level with our unique approach to cut quality and customer experience.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our customer service team as a Sales Support Associate. As a Sales Support Associate, you will be responsible for providing exceptional customer service, supporting our sales teams during busy periods, and taking customers through our showroom experience.
Key Responsibilities- Provide exceptional customer service and support to our customers
- Offer sales support to our sales teams during busy periods
- Take customers through our showroom experience and build rapport with clients
- Inspect and process incoming jewelry repairs
- Follow up with customers via phone or email regarding their repair orders
- Complete quality checks and provide completed orders to customers at pickup
- Answer all phone and email correspondences
- Cash handling and end of day processing
- Assist in coordinating the showroom appearance, merchandising, and store tidiness
- 1 year of experience working in a customer service environment
- Excellent time management skills and ability to prioritize tasks
- Strong problem-solving and conflict resolution abilities
- Energetic and outgoing with strong customer relationship skills
- Excellent verbal and written communication skills
- Ability to work with a computer and learn new technology and software
- Minimum availability of 3 days a week, including at least 1 weekend day
At Spence Diamonds, we offer a competitive compensation package, including a starting hourly rate of $17.20. We also offer a variety of benefits, including attractive employee discounts on our products, a range of learning and development resources, and a fun and inclusive work environment.
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