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Retail Operations Leader

3 months ago

Brampton, Ontario, Canada EssilorLuxottica Full time

ABOUT US

EssilorLuxottica stands as a premier global entity in the design, production, and distribution of eyewear, including ophthalmic lenses, frames, and sunglasses. Our company merges the innovative lens technology expertise with the craftsmanship of renowned eyewear, creating a uniquely integrated business model that addresses the evolving vision needs of consumers worldwide.

With a workforce exceeding 180,000 across 150 countries, our employees are recognized for their creativity, entrepreneurial spirit, and distinctive perspectives. We are dedicated to enhancing vision, enabling individuals to 'see more and be more' through our cutting-edge designs, superior lens technologies, and exceptional quality. Each day, we transform the way millions perceive the world.

ROLE OVERVIEW

The primary objective of the Optical Store Supervisor is to act as a pivotal leader within the organization. This role is responsible for achieving key performance metrics by seamlessly integrating the brand narrative and ensuring the optimal execution of customer interactions.

KEY RESPONSIBILITIES

  • Guarantee that the team delivers exceptional customer service.
  • Facilitate training and development for team members using company-provided resources.
  • Analyze performance reports to devise and implement strategies aimed at enhancing store KPIs, such as:
    • Net Promoter Score (NPS); Sales Performance; Customer Footfall; Complete Pair Sales; Labor Management; Training Engagement; Exam Growth; among others.
  • Recruit and hire a highly motivated team to ensure optimal staffing levels.
  • Collaborate with the Optometry professional to elevate the customer and patient experience while driving store performance metrics.
  • Take pride in the store's presentation and guide the team in executing all operational, inventory, and visual tasks according to established guidelines to ensure an outstanding customer and patient experience.
  • Ensure adherence to all company-approved safety protocols to maintain a secure and enjoyable working environment.

ESSENTIAL QUALIFICATIONS

  • High School diploma or equivalent.
  • Minimum of 4 years in a management or supervisory role.
  • Thorough understanding of operations, processes, and their business implications.
  • Strong skills in influencing and negotiation.
  • Proficient in team building and management.
  • Knowledge of current optical principles and product offerings.
  • Excellent communication and listening abilities.
  • Solid foundational math skills (addition, subtraction, multiplication, division).
  • Sales proficiency.
  • Familiarity with cash registers, computers, and calculators.
  • Ability to manage time effectively under tight deadlines.

PREFERRED QUALIFICATIONS

  • College degree or equivalent experience.
  • State licensure (if applicable) and/or ABO Certification in non-licensed states.
  • Certification as a Final Inspector from LensCrafters.
  • Completion of LensCrafters Quality, Fitting, and Adjusting Program.
  • Prior experience in customer service and retail environments.
  • Familiarity with current store merchandise.
  • High level of business acumen, including detailed knowledge of performance dashboards.