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Fluent Customer Experience Coordinator
2 months ago
We are seeking a highly skilled and bilingual professional to join our team as a Client Relationship Manager at GFL Environmental. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and account management to our clients in the Retail and Pharmaceutical industries.
Key Responsibilities- Client Service Delivery: Provide bilingual customer service via various channels, addressing client needs such as contract inquiries, billing issues, service modifications, and complaint resolutions.
- Relationship Building: Build and maintain strong relationships with clients and manufacturers through regular and effective communication, ensuring seamless service delivery and driving continuous process improvement.
- Collaboration and Analysis: Collaborate with internal departments such as Field Operations, Dispatch, IT, and others to ensure effective service delivery. Analyze and report on customer data, including revenue trends, account activity, and client feedback to support strategic decisions.
- Process Improvement: Initiate and implement process improvements to enhance interdepartmental coordination and client satisfaction, ensuring a high level of customer satisfaction.
- Additional Duties: Perform additional duties as needed to support team and client needs, ensuring a high level of customer satisfaction.
- Language Proficiency: Proficiency in French and English is essential.
- Education: A bachelor's degree in business or a related field, or equivalent experience demonstrating strong analytical and procedural skills.
- Experience: At least two years of experience in account management or customer service, preferably in a leadership role.
- Industry Knowledge: Familiarity with the retail, pharmaceutical, or environmental industries is an asset.
- Technical Skills: Strong proficiency with Microsoft Office suite and general database applications. Excellent communication skills, with the ability to clearly articulate ideas and receive feedback constructively.
- Problem-Solving: Proven ability to manage client relationships effectively, with a strong orientation towards proactive problem-solving and customer satisfaction.
