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Bilingual Customer Support Representative
3 months ago
- Full-time
At Sleep Country Canada Inc., we specialize in transforming living spaces into serene retreats. Our mission is to provide accessible luxury through our carefully designed sleep products that enhance your personal comfort and promote restorative rest.
Our decisions are guided by three core values: we prioritize premium materials, ensure every product is meticulously crafted, and maintain transparency in all our operations. We take pride in our offerings and aim to instill confidence in our customers, assuring them they are making superior choices for their families, homes, and the environment.
We are seeking a Bilingual Customer Experience Specialist who is passionate about customer satisfaction and dedicated to providing an exceptional retail experience. In this position, you will engage with customers through various channels, including email, phone, and live chat, serving as their primary contact.
If you thrive in customer interaction and possess outstanding service and organizational skills, along with a willingness to embrace diverse challenges, we would love to connect with you.
Schedule: Monday to Friday & Sunday to Thursday (12:00 PM - 8:30 PM EST)
As a Bilingual Customer Experience Specialist, your responsibilities will include:
- Assisting customers by addressing inquiries (in both French and English) and providing detailed information about Sleep Country products.
- Delivering outstanding customer service through virtual channels, ensuring a balance between efficiency and a friendly, approachable demeanor.
- Handling post-sale inquiries, following up on customer questions regarding orders or deliveries, and effectively resolving issues through proactive communication and de-escalation techniques.
- Maintaining open communication with the Customer Experience team to ensure timely resolution of key issues.
- Coordinating with our courier and warehouse partners daily to address customer concerns and facilitate smooth order deliveries.
- Managing relationships with various suppliers and vendors to enhance service delivery.
What we are looking for:
- A minimum of 1 year of experience in customer service or retail sales, or a related field.
- Proficient in engaging with diverse customer personalities and understanding their needs.
- Ability to work independently as well as collaboratively within a team.
- Capability to multitask and excel in a fast-paced environment with a high volume of inquiries.
- Detail-oriented, meticulous, and analytical in approach.
- Strong focus on delivering exceptional service to our customers.
- Positive attitude, problem-solving mindset, and enthusiasm for tackling new challenges.
- Availability to work various shifts on a full-time basis, including evenings.
- Excellent verbal and written communication skills in both English and French.
Why our Customer Experience team members appreciate working at Sleep Country Canada Inc.:
- We emphasize diversity and inclusivity within our company culture.
- Opportunities for growth with a focus on internal promotions.
- Comprehensive training processes that equip you for success.
- Access to our learning platform with free courses to support personal and professional development.
- Competitive benefits package, including health, dental, and vision coverage, along with paid time off.
- Employee discounts on all products and a complimentary mattress and bedding set upon successful completion of the probationary period.
- Make a significant impact on our customers' sleep quality, contributing to their overall well-being.
- Encouragement of a healthy work-life balance within our supportive environment.
- This role offers a CAREER path with potential for growth and advancement.
