Customer Service Manager

1 month ago


Calgary, Alberta, Canada City Fish Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled Customer Service Supervisor to join our team at City Fish. As a key member of our retail team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Customer Service: Provide excellent customer service, respond to customer inquiries, and resolve customer complaints in a professional and courteous manner.
  • Team Leadership: Lead and motivate a team of sales associates, provide guidance and coaching, and ensure that team members are meeting their sales and customer service goals.
  • Inventory Management: Maintain accurate inventory levels, manage stockroom operations, and ensure that merchandise is properly displayed and organized.
  • Store Operations: Oversee daily store operations, including opening and closing procedures, cash handling, and security protocols.
  • Reporting and Analysis: Prepare and analyze sales reports, customer feedback, and other data to inform business decisions and improve store performance.
Requirements:
  • Education: College/CEGEP diploma or equivalent experience.
  • Experience: 1 year to less than 2 years of retail management experience.
  • Language: Fluency in English.
  • Work Environment: Fast-paced retail environment with tight deadlines and attention to detail required.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Team Environment: A dynamic and supportive team environment.


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