Service Advisor

7 days ago

Courtenay, British Columbia, Canada Sunwest RV Centre Ltd. Full time
About the Role

We are seeking a highly skilled Service Advisor to join our team at Sunwest RV Centre Ltd. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner.
  • Information Provision: Provide accurate and timely information to customers regarding our services and products.
  • Service Coordination: Arrange for billing and ensure seamless service delivery.
  • Service Explanation: Clearly explain the type and cost of services offered to customers.
  • Record Keeping: Maintain accurate records and statistics related to customer interactions.
  • Feedback and Complaints: Obtain and examine all relevant information to assess customer feedback, enquiries, and complaints.
  • Complaint Handling: Receive and log customer complaints in a timely and efficient manner.
  • Payment Processing: Receive payments from customers in a secure and accurate manner.
Work Environment and Requirements
  • Attention to Detail: Maintain a high level of attention to detail in all aspects of the job.
  • Fast-Paced Environment: Work effectively in a fast-paced environment with multiple priorities.
  • Pressure Management: Manage work under pressure while maintaining a high level of professionalism.
Personal Qualities and Skills
  • Client Focus: Demonstrate a strong client focus and commitment to customer satisfaction.
  • Interpersonal Skills: Possess excellent interpersonal skills, including efficient communication and teamwork.
  • Communication: Exhibit excellent oral and written communication skills.
  • Organization: Demonstrate strong organizational skills and ability to prioritize tasks.
  • Reliability: Show a high level of reliability and commitment to meeting deadlines.
  • Teamwork: Work effectively as part of a team to achieve common goals.
Benefits and Compensation
  • Health Benefits: Enjoy comprehensive health benefits, including dental, disability, and healthcare plans.
  • Financial Benefits: Participate in a bonus program and receive group insurance benefits, including life insurance.
  • Work Terms: Enjoy a permanent work arrangement with a guaranteed 40-45 hours of work per week.
  • Language: Work in a predominantly English-speaking environment.

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