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Service Advisor

2 months ago

Courtenay, British Columbia, Canada Sunwest RV Centre Ltd. Full time
About the Role

We are seeking a highly skilled Service Advisor to join our team at Sunwest RV Centre Ltd. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner.
  • Information Provision: Provide accurate and timely information to customers regarding our services and products.
  • Service Coordination: Arrange for billing and ensure seamless service delivery.
  • Record Keeping: Maintain accurate records and statistics to support business decisions.
  • Client Feedback: Assess client feedback, enquiries, and complaints to deliver meaningful information and services.
  • Complaint Handling: Receive and log complaints in a timely and efficient manner.
  • Payment Processing: Receive payments and ensure accurate financial records.
Work Environment

As a Service Advisor, you will work in a fast-paced environment with a focus on attention to detail, teamwork, and excellent communication skills.

Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience is an asset, but not required.
  • Language: English.
  • Work Hours: 40 to 45 hours per week.
Benefits
  • Health Benefits: Dental plan, disability benefits, health care plan, and vision care benefits.
  • Financial Benefits: Bonus, group insurance benefits, and life insurance.